Return & REFUND
The buyer has the right to give up the products purchased on the Site, without penalties and without citing a reason, within 14 calendar days from receiving the products, according to the provisions of OG 130/200 regarding consumer protection when concluding and executing distance contracts.
The buyer will be able to request the change of the product, without penalties and without citing a reason, within 14 calendar days from receiving the product. In case of requesting a product that is more expensive, the Buyer will pay the price difference. In case of requesting a cheaper product, the price difference will not be returned.
If you want to return the products, contact us at the e-mail address mrsundesigns@gmail.com.
In all cases of product return or replacement, the shipping costs for return or replacement will be borne by the Buyer.
If a different product was sent than the one ordered or with other specifications (different size, different color, etc.), the transport charges will be borne by the Seller.
The Seller will send the requested product for exchange only after the Buyer has returned the initially purchased product. Refusing to buy a product or replacing it will be done within 30 days of the return and under the following conditions:
- the products must be returned sealed;
- the condition of the products must be the same, they must not have been worn or show signs of wear or consumption;
- the product must be sent in the original packaging, together with all the related and intact labels and accessories, in the condition in which they were sent by the Seller (eg: the labels must not be torn or cut)
Otherwise, the Seller reserves the right to refuse the return or to charge a fee for bringing the products to salable condition.
The buyer has the right to opt only once for the return or replacement of a product. Refusal to buy repeatedly will be considered abuse and the Seller has the right to block with immediate effect, temporarily or permanently, access to the account involved in the abuse.